We will be happy to either replace the product or offer a refund for the value of the goods returned upon receipt and inspection of the items. Don’t hesitate to contact us through our contact form here.
Right of withdrawal
The consumer who orders products from the seller has a period of 14 calendar days as from the date of delivery of the products or notification of their availability at the chosen pick-up point, to notify the seller that he wishes to withdraw from the purchase, without penalties and without stating the reasons.
The consumer can notify the seller of his desire to withdraw from the purchase by means of the withdrawal form available here. When this deadline expires on a Saturday, Sunday or bank holiday, it is extended to the next working day.
The consumer shall return the product(s) he has withdrawn from purchasing in perfect condition, in its/their original packaging. Only the direct return costs shall be exclusively borne by the consumer. The seller shall reimburse the amount paid as soon as possible and at the latest within 14 days as from the reshipping thereof.
The consumer who opens or uses a product before expiry of the withdrawal period is deemed to have waived exercising his right of withdrawal with respect to this product.
The consumer will be unable to exercise the right of withdrawal in the case of one of exceptions set forth in Article 53 of Book VI of the Code of Economic Law.