Deliveries

Last modified : 02/02/2026

Shipping

Our shipping costs include packaging, handling and shipping costs. They are calculated at checkout and can be consulted before confirming the order. Depending on the destination and weight, delivery charges may be offered beyond a certain amount, depending on the chosen operator. All prices below are including taxes.

We deliver all over the world. A tracking link will be sent to you after validation of the order. We make it a point of honour to send your parcels as soon as possible. Depending on the destination, these will generally take between 1 and 8 business days. The exact deadlines will be confirmed in the tracking link provided upon sending. We make every effort to ensure that you receive your item within the specified time frame. However, these delivery times are mentioned for information purposes only and SailProof cannot be held responsible for any delays.

We are used to shipping to remote areas (such as the Caribbean, Southeast Asia, the Indian Ocean, or Pacific Islands). Do not hesitate to contact us before ordering to find the best solution. We also have resellers worldwide: please check the complete list here. They may not have the device you need in stock, but you can have your package securely delivered there for you to collect when you reach the port.

Delivery times

STANDARD Deliveries (European Union only) are processed through DPD. Usual delivery times are:

EXPRESS Deliveries are processed through DHL. Usual delivery times are:

  • Benelux: 1 working day
  • France: 1-2 working day(s)
  • Germany, Denmark: 1-2 working days
  • Spain, Italy: 2-3 working days
  • Other EU countries: 1-4 working days
  • US-Canada: 2-4 working days (except less accessible area)
  • Australia-New Zealand: 3-5 working days (except less accessible area)
  • Rest of the world: 3-7 working days

Note: To ensure maximum security, high-value deliveries (above €400 VAT included) are processed exclusively through EXPRESS shipping with DHL.

Damaged package?

We also take care to pack the products as well as possible in order to ensure that you receive them in perfect condition. However, an accident can always happen. If your package arrives damaged, please contact us as soon as possible using the form on the contact page or by email. Don’t forget to include photos of the package.

Deliveries outside the European Union, taxes and customs

Outside the European Union, prices are quoted excluding VAT. For these orders, we do not charge any European tax. Depending on the destination, these orders may be subject to national taxes and customs fees that you must pay upon receipt of the package in the country. Any costs generated by the order (customs duties, taxes, import duties, storage fees, or any other charges) are the responsibility of the recipient.

SailProof covers any transport damage. Customs have the right to check and open packages in order to carry out controls. If you would like more information on customs formalities, delays and their cost, please contact your country’s customs authorities. Outside Europe, the costs of returning goods are also the responsibility of the customer, unless otherwise agreed in advance by SailProof.

It should be noted that international shipments to certain countries may be subject to delivery restrictions. It is your responsibility to ensure that the products you order are in accordance with the law in force in the country of destination. It is also possible that the manufacturer’s warranty does not apply, that manufacturer services are not provided, that safety instructions and instructions are not translated into the local language, that products (and accessories) do not comply with the legislation in force in the country, that marking indications and requirements do not comply with local standards and that products are not adapted to the current voltages and electrical standards of the destination country.